While remote conference systems have been extensively studied and developed in the past with various user scenarios, many people still rely on simple tools like messengers or video chats that deliver only visual and auditory information of each remote participant as their primary methods of real time remote communication on their computers and tablets. With the simple tools, people still perform variety of tasks. This research analyzes the tasks performed in remote conference tools running on general purpose PCs or tablets, and categorizes them into different types based on their characteristics. We performed a controlled user experiment to discover behavioral differences observed from each type of the tasks using eye trackers. The study revealed that users showed different behavioral patterns for different task types in both subjective reporting and the eye gaze data.
2013.11 "Quantitative Evaluation of Media Space Configuration in a Task-Oriented Remote Conference System"
by Kyle Koh, Jinwook Seo
Presented as Long Paper at OzCHI 2013, Nov 25-29 in Adelaide, Austrailia.
Full PDF - Research Page@HCIL - Research Page@Here
This was a follow up study of 2011 Remote Collaboration